You or your designated agent must be available between the hours of 8 a.m. and 5 p.m. Before the truck is unloaded, you can expect to do a walk-through with the driver and the delivery crew to identify any pre-existing damage to the residence and to let them see the layout of the home to determine the best way to unload your household goods. As with your loading day, the delivery crew is required to put down some type of material to protect your flooring and any tight corners that may be in the residence as well.

Keep track of your inventory.

Prior to the delivery crew offloading your household goods, they will give you the inventory sheets so you can check off the “numbers” to ensure everything is delivered. The use of bingo cards/check-off sheets is another way the crew can check off the numbers. These are only internal moving company documents.

The movers are responsible for hauling away empty boxes and packing materials after they’ve finished delivering your belongings, but they are not required to come back after that. If you ask them to come back to take your empty boxes and they agree to do it, that’s great. If possible, have everything piled up in one location to get this done quickly.