We are sorry you have found it necessary to report a claim. Roadway Vanlines attempts to settle all claims in an equitable and timely manner. We appreciate your cooperation in filling out the form. Upon receipt of the form, a file will be established and assigned to an adjuster. You should receive a letter within 3 weeks of receipt of the claim form in acknowledgment.
A. Please retain the damaged articles, including shipping cartons. These items must be available for inspection.
B. Time limit for filing claim is 9 months from date of delivery or conversion to permanent storage. The 9-month claim filing period does not apply to government, military and some national account contracts. Contact your booking agent, transportation management office or move coordinator for specific claim filing information.
C. Please have shipping documents available at time of inspection.
D. Transportation charges must be paid prior to claim settlement.